7-Day Exchange & No-Return Policy

Last updated: 24 August 2026

Thank you for shopping with Rang Riva. Please review this policy before placing your prepaid order.

Seven-Day Exchange Window

Eligible products can be exchanged if the exchange request is submitted within 7 calendar days from the recorded delivery date.

An exchange means sending the original product back and receiving an approved replacement. It does not mean returning a product for a refund.

No Returns or Refunds for Change of Mind

Rang Riva does not accept returns or provide cash refunds for:

• Change of mind

• A product no longer being required

• Personal colour or design preference

• Selecting the wrong product

• Minor colour differences caused by photography, lighting or screen settings

• Delays caused by the courier after timely dispatch

Preference-based exchanges may still be approved within seven days if the product satisfies all eligibility conditions.

Exchange Eligibility

A product is eligible for exchange only when:

• The request is submitted within seven days of delivery

• The product is unused, unworn, unwashed and undamaged

• The original tags, packaging and accessories are intact

• The saree has not undergone fall, pico, hemming or any alteration

• The blouse piece has not been cut, stitched or altered

• The product is free from perfume, stains, makeup, body odour or signs of use

• The original order number and purchase information are provided

Each eligible product can be exchanged only once.

Products Not Eligible for Exchange

An exchange will not be approved for:

• Used, worn, washed, damaged or altered products

• Products without their original tags or packaging

• Sarees with completed fall or pico work

• Cut, stitched or altered blouse pieces

• Customized or personalized products

• Products damaged after delivery because of improper use or storage

• Requests submitted after the seven-day exchange window

• Products sent back without prior approval from Rang Riva

How to Request an Exchange

Contact Rang Riva within seven days of delivery using:

Email: care@rangriva.com
Call or WhatsApp: +91 96016 49964

Please provide:

• Your order number

• Customer name and registered phone number

• Reason for requesting the exchange

• Clear photographs of the complete product, tags and packaging

• Photographs or video showing any reported damage, defect or incorrect item

Please do not courier a product until Rang Riva has reviewed and approved the exchange request. The approved return address and instructions will be provided separately.

After approval, the product must be securely packed and dispatched within the period mentioned in our exchange instructions.

Exchange Shipping Charges

For an exchange requested because of personal preference, colour choice or ordering the wrong product, the customer is responsible for both the return courier charge and the replacement shipping charge.

If Rang Riva verifies that an incorrect, damaged or defective product was delivered, Rang Riva will bear the reasonable exchange shipping charges.

No restocking fee applies to an approved eligible exchange.

Replacement Product and Price Difference

Approved exchanges are subject to product availability.

The customer may select:

• The same product, if available

• Another product of equal value

• A higher-value product by paying the price difference

If the requested replacement is unavailable, Rang Riva will contact the customer with available alternatives. Any exceptional refund required because a verified incorrect, damaged or defective product cannot be replaced will be processed to the original payment method, where applicable.

Inspection and Processing

Every exchanged product is inspected after receipt.

If the product meets this policy’s conditions, the replacement will normally be processed within 2–3 working days after inspection.

If the returned product is used, altered, damaged or otherwise ineligible, the exchange may be declined. The customer may be required to pay courier charges if they want the same product sent back.

Incorrect, Damaged or Defective Products

If you receive an incorrect, damaged or defective product, contact us within seven days of delivery.

Keep the product, tags and original packaging safely until the claim is resolved. We may request additional photographs or a continuous unboxing video to verify the issue.

Minor weaving irregularities, slight thread variations and small colour differences that naturally occur in textile products or arise from screen settings are not necessarily manufacturing defects.

Original Shipping Charges

The original ₹100 shipping charge is not refundable or adjustable for preference-based exchanges. This does not affect an approved claim involving a verified incorrect, damaged or defective product.

Customer Care

Email: care@rangriva.com
Call or WhatsApp: +91 96016 49964
Customer-care hours: Every day, 10:00 AM–8:00 PM

Address:
Ground Floor, B-89, Kamal Park
Shantiniketan Society, Kapodara
Surat, Gujarat, India