Shipping Policy

Last updated: 24 August 2026

Thank you for shopping with Rang Riva. This Shipping Policy explains our order processing, shipping charges, estimated delivery times and delivery procedures.

Shipping Coverage

Rang Riva currently ships to serviceable addresses within India only. International shipping is not available at this time.

Prepaid Orders Only

All orders must be paid in full while placing the order. Cash on Delivery is not available.

Shipping Charges

A flat shipping charge of ₹100 per order applies to deliveries anywhere within India. The final shipping charge will be displayed during checkout before payment.

Processing and Dispatch

Orders are normally processed, packed and dispatched on the same working day or the next working day after successful payment confirmation.

Orders placed during festivals, major sales, public holidays or unusually high-order periods may require additional processing time. Dispatch also depends on courier pickup availability.

Estimated Delivery Time

Estimated delivery times after dispatch are:

• Gujarat: Approximately 1–2 working days

• Other locations in India: Approximately 3–5 working days

These delivery times are estimates and not guaranteed. Delivery may take longer for remote locations or because of weather, public holidays, transport disruption, courier delays or other circumstances beyond our reasonable control.

Order Tracking

When tracking information becomes available, it will be sent using the email address or phone number supplied with the order.

Customers are responsible for providing a complete and accurate name, address, PIN code and phone number. Please contact us immediately if any information is incorrect. Delivery information might not be changeable after dispatch.

Delivery Attempts and Undelivered Orders

The courier partner may contact you before attempting delivery. Please ensure that someone is available to receive the parcel.

If a shipment is returned because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, customer unavailability or refusal to accept the parcel, please contact us to discuss available reshipment options and applicable courier charges.

Delayed, Lost or Damaged Shipments

If your order is delayed beyond the estimated delivery period, please contact us with your order number. We will assist you in checking the shipment with the courier partner.

If the parcel arrives visibly damaged or tampered with, please photograph the package before opening it and contact us promptly. For an incorrect, damaged or missing item, contact us within 7 days of delivery with your order number and clear supporting photographs or video.

Exchanges and Returns

Eligible exchange requests can be submitted within 7 days of delivery, subject to our Exchange Policy.

Rang Riva does not accept returns or provide refunds for change of mind. Please review our separate Exchange and Return Policy for complete eligibility, conditions and procedures.

Customer Care

Email: care@rangriva.com
Call or WhatsApp: +91 96016 49964
Customer-care hours: Every day, 10:00 AM–8:00 PM

Address:
Ground Floor, B-89, Kamal Park
Shantiniketan Society, Kapodara
Surat, Gujarat, India